Worldwide Be Set Free FastTMTraining

Complaints Procedure for BSFFETA Training Program Participants

 

 

 

Be Set Free Fast Education and Training Academy (BSFFETA) is fully committed to conducting all activities in strict compliance with the American Psychological Association's Ethical Principles of Psychologists. BSFFETA will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the BSFFETA Principal in consultation with independent advice from one of the doctoral-level psychologists who participate in program planning and an independent arbitrator.

While BSFFETA goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the participants and associates which require intervention and/or action on the part of academy officials. This procedural description serves as a guideline for handling such grievances.

 

When a participant, either orally or in written format, files a complaint and for resolution, the following actions will be taken:
1. Participants may file complaints at any point once registered for a training event. Complaints filed between registration and start of the program may consist of communication issues (lack of or incorrect/confusing/misleading information provided in advertising or to registrants leading up to the training start), Payment, cancelling participation, and refund of payment.   

2. After the start of training, if the grievance concerns actions or speech of the instructor, the content, format, schedule, or technology, the instructor will work with the participant to remediate the issue on an informal basis. Should the participant consider attempts at remediation insufficient, the participant can elevate the matter by making a formal complaint in writing. The BSFFETA Principal will review the complaint, research all relevant written and recorded content, and if unable to resolve the complaint to the individual’s satisfaction will pass on all relevant data (the identity and contact information of the person with the grievance, the complaint and all relevant records pertaining to it, and attempts at remedy) to an independent reviewer/arbitrator (see arbitration contact).

3. The principal will consult with consult with program development reviewers Drs. Nims and Popescu, to make appropriate remediation to program content if warranted. If the participant requests reparations, the principal will either:

a) attempt to resolve the participant’s grievance through additional, appropriate one-on-one instruction;
b) provide a credit for a subsequent iteration of the same training; or

c) provide a partial or full refund of the workshop fee.

4. All unresolved formal written complaints, including all relevant records, will be reported to APA CESA.

 

 

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